It is a service that allows you to travel abroad with your mobile phone and use it freely. As of today, Mobicom customers can use the roaming services in over 200 countries of the world.

Post-paid user:

  • To make and receive calls abroad by using his/ her own mobile phone;
  • To send texts and to receive free texts;
  • To receive or reply his/ her business or personal mails by being connected to the internet via the data / internet services on his/ her mobile phone;

Hybrid user:

  • To send texts and to receive free texts;
  • To be able to check and limit his or her mobile phone bill.

Prepaid user:

  • To send texts and to receive free texts;
  • To be able to check and limit his or her mobile phone bill.

It is a service that allows you to travel abroad with your mobile phone and use it freely. As of today, Mobicom customers can use the roaming services in over 200 countries of the world.

Post-paid user:

  • To make and receive calls abroad by using his/ her own mobile phone;
  • To send texts and to receive free texts;
  • To receive or reply his/ her business or personal mails by being connected to the internet via the data / internet services on his/ her mobile phone;

Hybrid user:

  • To send texts and to receive free texts;
  • To be able to check and limit his or her mobile phone bill.

Prepaid user:

  • To send texts and to receive free texts;
  • To be able to check and limit his or her mobile phone bill.

Activating call roaming

At the moment, only post-paid customers can use call roaming service and it is required to place 500,000₮ as a service deposit. If you activated an international roaming service and placed a deposit of 200,000₮, you can activate call roaming service on your phone number by placing additional deposit of 300,000₮.

Please, be noted that in order to activate call roaming service, individual and business subscribers must visit a service branch personally with the following documents to sign an additional contract.

  • The citizen ID card, if you are an individual user,

  • Official request letter of the organization, if you are a business user.

Activating call roaming

At the moment, only post-paid customers can use call roaming service and it is required to place 500,000₮ as a service deposit. If you activated an international roaming service and placed a deposit of 200,000₮, you can activate call roaming service on your phone number by placing additional deposit of 300,000₮.

Please, be noted that in order to activate call roaming service, individual and business subscribers must visit a service branch personally with the following documents to sign an additional contract.

  • The citizen ID card, if you are an individual user,

  • Official request letter of the organization, if you are a business user.

If a customer does not want to use data/ internet service, he/she can send an OFF Data text to the special number 599 via text or a service staff. The user may send an ON Data text to the special number 599 via text for restoring the service.

The data service payment may vary depending on the rates of the operators of the country, where you are travelling, and we advise you to get detailed information about the rates of the foreign countries before travelling abroad. Tarif info

Service termination

  • A customer must visit a service branch of Mobicom in person to terminate his/her call roaming service.
  • In the event if a user fails to terminate the service, and to withdraw the deposit, the cell roaming service will continue to be active.

Activation
All prepaid and post-paid customers of Mobicom can use the text roaming service. No deposit is required and it is enough to have a sufficient number of units in his/ her account.

You should text ON to the special number 599 30 minutes before departure to a foreign country. You will receive a text confirming that the text roaming service is activated,your outgoing and incoming calls will be closed automatically and only text roaming service will be activated. Also, you can approach to the service branches or the special number 1800-2222 for activating the text roaming service. After returning from a foreign country, you can text OFF to the special number 599 for terminating the text roaming service.

In case of a customer, who activated the text roaming service, the data / internet/ MSS services are closed and, if the customer wants to use them, the user can get them to open by text or by approaching to a service staff. Also, the customer will be able to use these services by texting ON DATA to the special number 599. In order to close the data / internet/ MSS services, an OFF DATA text should be sent to the special number 599.

A post-paid customer’s text roaming service will be restricted when his/ her bill exceeds 300,000₮. In order to reactivate the service, the user may place another deposit of 300,00₮ via someone living in Mongolia. For a prepaid customer the right to use the text roaming service will be limited by the units available in his/ her account. The customer should top-up his/ her account with units in order to reactivate the text roaming service.

A post-paid customer may use the data / internet/ MSS roaming services after getting the call and text roaming services activated.

If a customer activated only call roaming service, the data access will be active. But if the customer activated only text roaming service, he/she is required to text ON DATA to the special number 599 in order to activate the data access.

The customer will receive a text confirming the service activation (Please, be noted that the data service payment may vary depending on the rates of the foreign country where you are travelling.

  • You are requested to check thoroughly the rates of the relevant operators of the foreign countries before travelling abroad
  • Also, you can get the information about the roaming services by calling the inquiry number +97618002222 
  • Please, check whether your mobile phone has an additional setting for roaming services or not. If the following settings are active on your phone’s setting menu, please, inactivate them:

                  Inactivate if the Call Barring setting is active.
                  Inactivate if the Call forwarding /divert/ setting is active.

  • In some cases, particularly in case of a customer who is making roaming for the first time in the given network, a relevant network may not become available depending on the model or function of your mobile phone though your phone is set on automatic setting. Therefore, you are recommended to study your mobile phone user manual thoroughly.
  • While you are abroad, you can get necessary information concerning the mobile phone setting or roaming services by sending request at the email address: feedback@mobicom.mn
  • You are requested to check thoroughly the rates of the relevant operators of the foreign countries before travelling abroad
  • Also, you can get the information about the roaming services by calling the inquiry number +97618002222 
  • Please, check whether your mobile phone has an additional setting for roaming services or not. If the following settings are active on your phone’s setting menu, please, inactivate them:

                  Inactivate if the Call Barring setting is active.
                  Inactivate if the Call forwarding /divert/ setting is active.

  • In some cases, particularly in case of a customer who is making roaming for the first time in the given network, a relevant network may not become available depending on the model or function of your mobile phone though your phone is set on automatic setting. Therefore, you are recommended to study your mobile phone user manual thoroughly.
  • While you are abroad, you can get necessary information concerning the mobile phone setting or roaming services by sending request at the email address: feedback@mobicom.mn

100МB data packages:

Please note when purchase a roaming data package:

  • Make sure to activate the SMS roaming service by texting 'ON' to 599 at least 10 minutes prior to departure.
  • To activate the roaming data service, text 'ON DATA' to 599.
  • Postpaid customers who have activated the SMS roaming service will not able use the roaming data service when the usage reaches 300'000₮.

100МB data packages:

Please note when purchase a roaming data package:

  • Make sure to activate the SMS roaming service by texting 'ON' to 599 at least 10 minutes prior to departure.
  • To activate the roaming data service, text 'ON DATA' to 599.
  • Postpaid customers who have activated the SMS roaming service will not able use the roaming data service when the usage reaches 300'000₮.

Instructions on making roaming calls

When a Mobicom customer makes a call to the mobile users in Mongolia from a foreign country:
"+" + "Mongolian country code" +"mobile phone number"  For example: A call from Russia to the Mobicom number 99112928


When a Mobicom customer makes a call to the fixed phone users in Mongolia from a foreign country:
"+" + "Mongolian country code" + "area code" + fixed phone number"  For example: A call from Russia to the Ulaanbaatar number 312222

 

When a Mobicom customer makes a call from a foreign country, where he/ she is travelling, to a mobile phone user of that country:
"mobile number"
 

When a Mobicom customer makes a call from a foreign country, where he/ she is travelling, to a fixed phone user of that country:
"area code" + "fixed phone number"
 

When a Mobicom customer makes a call from a foreign country, where he/ she is travelling, to a mobile phone user of another foreign country:
"+" + "country code" + "mobile phone number"
 

When a Mobicom customer makes a call from a foreign country, where he/ she is travelling, to a fixed phone user of another foreign country:
"+" + "country code" + "area code" + "fixed phone number"

Instructions on making roaming calls

When a Mobicom customer makes a call to the mobile users in Mongolia from a foreign country:
"+" + "Mongolian country code" +"mobile phone number"  For example: A call from Russia to the Mobicom number 99112928


When a Mobicom customer makes a call to the fixed phone users in Mongolia from a foreign country:
"+" + "Mongolian country code" + "area code" + fixed phone number"  For example: A call from Russia to the Ulaanbaatar number 312222

 

When a Mobicom customer makes a call from a foreign country, where he/ she is travelling, to a mobile phone user of that country:
"mobile number"
 

When a Mobicom customer makes a call from a foreign country, where he/ she is travelling, to a fixed phone user of that country:
"area code" + "fixed phone number"
 

When a Mobicom customer makes a call from a foreign country, where he/ she is travelling, to a mobile phone user of another foreign country:
"+" + "country code" + "mobile phone number"
 

When a Mobicom customer makes a call from a foreign country, where he/ she is travelling, to a fixed phone user of another foreign country:
"+" + "country code" + "area code" + "fixed phone number"

Instruction on sending texts

When sending a text to a mobile phone number in Mongolia or Mobicom, Skytel or Unitel customer, the mobile phone number must be written directly.
But, when sending a text to a user of another operator of a foreign country:
003 + "country code" + "mobile phone number"

Inquiry

Inquiry phone number: 2222 (free of charge from a Mobicom number)
If you are an enterprise customer, you can get detailed information from the Account Manager responsible for your organization.